Our Scam Recovery Process

Safe, efficient, centred around you. Learn more about our scam recovery process at CybearTrace.

First, Let’s Start Building Your Case

We keep our scam recovery processes as streamlined as possible, and collect only what’s necessary. Depending on your case, we may ask you for:

Transaction Records

Bank statements and transfer confirmations
Credit or debit card statements
Cryptocurrency transaction IDs (TXIDs) and wallet addresses
Exchange deposit and withdrawal records
Receipts, invoices, or payment confirmations
Loan or credit documents used to fund payments

Communications

Chat transcripts (WhatsApp, Telegram, Signal, WeChat, SMS)
Emails, including full email headers if available
Call logs, voicemails, and recordings
Dating app or social media messages
Screenshots showing usernames, timestamps, and message history

Scammer Details

Names, aliases, and profile photos used
Phone numbers, email addresses, and messaging handles
Social media or platform profile URLs
Claimed company names, licences, or registration details
Any documents, certificates, or IDs they provided

Timeline of Events

Date of first contact and last communication
When money was first requested and sent
Key escalation points (withdrawal blocks, new fees, pressure)
Total amounts paid and payment dates
When the scam stopped or contact ended

Documents & Reports

Government-issued photo ID (for verification only)
Police or authority report numbers
Bank, exchange, or platform case references
Recovery service contracts, invoices, or guarantees (if applicable)
Any written promises related to recovery or refunds

Platform Evidence

Website URLs or platform links used
Screenshots of dashboards, balances, or profits
Account history or transaction screens
Terms and conditions shown at the time
Login alerts or security notifications (if available)

A Professional, Transparent Process

At CybearTrace, our goal is to provide a professional and transparent process that’s grounded in evidence. While we’re unable to promise fund recovery (no one can), we use the best systems and technologies to trace back what you’ve lost.

Our Scam Recovery Process

Safe, efficient, centred around you. Learn more about our scam recovery process at CybearTrace.

First, Let’s Start Building Your Case

Transaction Records

Communications

Scammer Details

Timeline of Events

Documents & Reports

Platform Evidence

A Professional, Transparent Process

Intake & Immediate Safeguard

1-3 days

Investigation & Response Planning

1-2 Weeks

Ongoing Case Support & Guidance

1-3 days