Crypto Scam Help

Crypto scams are on the rise, impacting countless individuals globally. If you've fallen victim to a crypto scam, CybearTrace offers swift assistance to help you take immediate action, secure your assets, and build a strong case.

Cryptocurrency Fraud Can Affect Anyone

Crypto scams can happen to even the most confident and digitally-savvy individuals. Scammers target retail crypto investors, long-term holders, and high-net-worth individuals through deliberate social engineering. They impersonate legitimate platforms, manipulate trust, and create carefully timed requests that can fool even the most intelligent user.

At CybearTrace, we understand that crypto scams can be complex. We work with victims to help them understand what happened and guide them with an evidence-first recovery process. If you’ve been affected by a cryptocurrency fraud, we’ll trace your funds and help you secure your platform from further loss.

Case study

Crypto Scams: What It Looks Like

Jane* was contacted by someone claiming to be from her trusted hardware crypto wallet company. The caller warned her of an urgent security issue and instructed her to “protect” her funds by sharing her login recovery information. She was also told that these are standard security procedures.

Jane provided her access, and the scammers immediately moved funds through multiple wallets. Within minutes, a substantial amount of cryptocurrency was gone, before Jane realised the call had been fraudulent.

This is a clear pattern of crypto fraud: impersonation of authority, use of urgent language, and technical instructions designed to prompt victims to act immediately.

*Not real name

What we do

If you’re caught in a Crypto Scam, our team can help. Here’s how.

Fast and immediate guidance for scam victims

Get expert advice within hours, not days. We understand time is critical.

Evidence and information collection

We help you gather and organize all relevant documentation for your case.

Case triage and advisory

Professional assessment of your situation with clear, actionable recommendations.

Response pathways and reporting

Guided assistance through official reporting channels and recovery options.

Why CybearTrace?

Our team is experienced, professional, and committed to your peace of mind.

Compliance-first process

Follows Singaporean authority rules and international best practices.

Secure client portal

Upload all case and scam information through our encrypted platform.

AU-SG privacy alignment

Your privacy and data are secure across jurisdictions.

Structured investigation workflow

A stress-free process designed to guide you every step of the way.

I've been scammed. What should I do?

The first hours are the most critical, and you need to move quickly. Here’s what you should do:

Stop all payments

Do not transfer more money, cryptocurrency, or make any more purchases.

Get evidence

Gather as much information as you can. Take screenshots, chat logs, payment receipts, TX IDs, profile links, or any documents.

Secure your accounts and cards

Change banking and platform passwords, remove auto-debit functions, and run a malware scan on your computer.

Report

File official reports with the relevant authorities in your country. You’ll need a reference number for any banks and platforms.

If you're in...

Australia

ACCC Scamwatch

Singapore

ScamShield

Philippines

Scam Watch Philippinas

Other Countries

Contact CybearTrace

How Recovery Looks Like With CybearTrace

Crypto Scams are not the end. We’ll help you protect your accounts and build a solid case against scammers in these steps.

Immediate First Response

We’ll begin with an immediate intake to understand exactly what occurred and reconstruct the transaction timeline to identify moments where tracing may still be possible.

Preservation of Evidence

You’ll be guided on how to secure your wallet data, transaction IDs, messages, call records, and platform interactions. This prevents any further loss of funds or evidence.

Transaction Tracing

Our team then analyses blockchain activity to trace the movement of your funds across wallets and platforms.

Platform Support

We’ll provide clear guidance on how you can approach exchanges, banks, and service providers with the right information.

Reporting and Escalation

With the right information, we’ll help you escalate and report your case to the relevant authorities to build your case against scammers.

Get Help Today

Scammers are smart and targeted, but so are we. Get help with CybearTrace.

Frequently Asked Questions

What is a crypto scam?

A crypto scam (i.e. bitcoin scams) involves tricking someone into sending cryptocurrency to a wallet controlled by fraudsters. Scammers can do this by offering fake investments and impersonating legitimate platforms.

Why is cryptocurrency fraud so complex?

Cryptocurrency scams have become more widespread and sophisticated. Once a transaction is confirmed, it cannot be reversed, and funds can move across borders within minutes. Scammers usually move funds quickly across multiple wallets and platforms, making tracing more complex over time.

I’ve been scammed of my Bitcoin! Can you trace the transactions?

Yes, we can. While Bitcoin transactions (like any crypto transactions) are usually described as anonymous, most blockchains are transparent. We can easily analyse these transaction flows with the right tools and expertise.

Can CybearTrace recover my money lost in a crypto scam?

Legitimate scam recovery companies can never guarantee the recovery of stolen cryptocurrency. But by acting early, you can freeze your assets, stop more money from being lost, and improve your chances of getting your money back.

Should I pay a “recovery service” that contacts me after a crypto scam?

No. These are highly likely fake recovery services that target victims again. These scammers will promise guaranteed returns but disappear after extracting money from victims. Many victims have fallen prey to these scammers, so it’s important to recognise the warning signs before engaging with a recovery company. For more information, visit our Recovery Scam page.

What should I do immediately after sending crypto to a scammer?

You should immediately stop all further payments and secure your accounts. After that, take as many screenshots as possible of your communications and transitions to preserve all evidence. Once you have these in place, contact CybearTrace as soon as possible, and we’ll tailor a personal recovery pathway based on your case.